Work for us
Midlands Rural Housing (MRH) is one of the leading providers of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can thrive.
We provide services for four rural housing associations - Leicestershire Rural Housing Association, Northamptonshire Rural Housing Association, Peak District Rural Housing Association and Warwickshire Rural Housing Association - and are available to any organisation.
Midlands Rural Housing is part of emh group.
Current opportunities at Midlands Rural Housing
Housing Officer
Location: Home based, with travel across the Midlands and to our office in Coalville, Leicestershire
Hours: Full-time, 35 hours per week (Mon-Fri)
Salary: £30,294 to £33,660 per annum
Closing date: Monday 25 November
We’re looking for a housing officer to join our team and help us continue to make a difference to our customers and communities.
About the role
You’ll be delivering a broad range of housing services to our residents and shared owners living in rural areas across the Peak District and Warwick.
You’ll use your operational knowledge and problem-solving approach to provide a truly customer-focussed housing management service.
This isn’t a desk job. You’ll be out meeting and supporting customers; managing tenancies including sign-ups, tenancy changes, tenancy breaches and income management; and providing a focussed response to anti-social behaviour issues.
At Midlands Rural Housing we have an early intervention and prevention ethos, where everyone provides a speedy intervention on issues, and works to help customers sustain and manage their tenancies.
It's a busy and very varied role, working as part of a great team where no two days are the same!
About you
We’re looking for someone who:
- has a good track record in delivering customer-centred services
- has detailed operational knowledge and understanding of housing law, housing and leasehold management, income management and anti-social behaviour practice management
- has experience and evidence of good partnership working
- has a good standard of numeracy
- can prepare and interpret information and data accurately and judge, assess and act accordingly
- can deal with stressful situations with tact and diplomacy
- can develop and maintain effective relationships with partners, such as adult social care services, health and wellbeing agencies, local authorities and parish councillors.
You’ll also need:
- to be able to efficiently travel across a large geographical area
- and be educated to GCSE level 4 – 9 standard or equivalent in English and Maths
The benefits
At Midlands Rural Housing, we support our team to achieve a healthy work-life balance and offer a range of benefits including:
- 39 days annual leave (including statutory days), increasing with length of service
- Contributory pension scheme
- Health Cash Plan and enhanced Employee Assistance Program (provided by BHSF)
- flexible working
- a wide range of training and development opportunities (we're an Investors in People accredited organisation)
- access to the Wider Wallets benefits and discounts scheme
A bit more about us
Midlands Rural Housing (MRH) is a leading provider of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can thrive.
We deliver services for four rural housing associations: Leicestershire, Northamptonshire, Peak District and Warwickshire. All our homes are in rural locations.
We're a small, friendly team, committed to providing the best service possible for our customers. Our people are Midland Rural Housing’s most valuable asset, and we’re dedicated to providing a supportive and inclusive workplace.
Midlands Rural Housing is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.
Our values are important to us and we’re looking for people who can help live our values of integrity, diversity, openness, accountability, clarity and excellence.
Sounds like you?
Take a look at the job description and person specification to find out more (when you click through, click the 'Documents' tab at top of page to download the job description and person specification).
We may contact candidates or close applications before the closing date, so we recommend applying as soon as you can.
What the team say about working here:
Opportunities at emh
Take a look at the emh recruitment site for current vacancies.
Partnership opportunities
For partnership working opportunities, please check the emh group website.
